Frequently Asked Questions
How soon can National Product Fulfilment set my company up as a client?
Are there any criteria in doing business with NPF?
After the initial assessment/business audit, NPF will determine whether our two companies can do business together. We understand that 3PL logistics and warehousing is a complex business and requires us to work together. This requires mutual respect and a joint commitment for the long run.
How will NPF handle my increasing volume?
NPF’s logistics and warehousing services and ecommerce fulfilment capabilities can easily expand to meet the needs of your growing company. Our facilities, people, technical systems and processes are flexible and comprehensive to ensure we keep up with technology and your sales volume.
Where is NPF located?
NPF is currently located in 3 states. We have 3 distribution centres in Sydney, 2 in Melbourne and 1 in Perth.
What areas do NPF service?
Using our 3 warehouses in Sydney, 2 warehouses in Melbourne and 1 warehouse in Perth NPF have the ability to distribute to every part of Australia and NZ direct to your consumer or to a retailer. Unlike other local drop shipping companies, we can use our Postal and Freight Partners we are able to deliver products to any part of the world.
How many years has NPF been in business?
NPF was established in 2002. Our senior management has in excess of 50 years combined experience and knowledge of the industry.
Is NPF Quality certified?
Yes, NPF is ISO 9001:2000 quality certified. We offer “Best Practice” within the industry – including the latest technology, most efficient systems, best trained staff, and safest facilities.
Is NPF a member of any other Industry Associations?
In order to keep in touch with what’s happening in the industry, regulations, trends and technological advancements, it is extremely important that NPF has associations / memberships with the following:
- DSA – Direct Selling Australia
- ADMA – Australian Direct Marketing Association
- APICS – Australasian Production & Inventory Control Society
- SCLA – Supply Chain & Logistics Association
- IMA – Incentive & Marketing Association
What Freight/Postal companies do NPF use?
NPF has very strong relationships with a range of freight/postal companies allowing us to offer our clients the best price and service according to its individual needs. Some of our partners include:
- Australia Post
- NZ Post
- Startrack Express
- Toll Ipec
- Various Local Couriers